Verizon outage lasting hours impacts 175,000 customers, resolved by late Wednesday
Hours‑long Verizon outage hit 175,000 users in four cities, including NYC, Atlanta, Charlotte and Houston, and was fixed by Wednesday night.
On January 14, 2026, Verizon customers in New York City, Atlanta, Charlotte and Houston experienced a data‑network outage that began around noon Eastern Time and lasted for several hours. At the peak, Downdetector logged 178,284 affected users, later dropping below 60,000 by 3:30 p.m. ET, before Verizon announced the outage was fully resolved late that night. The outage also disrupted some 911 calls, prompting New York City Emergency Management to advise residents to use alternate phones. Verizon offered account credits to affected customers, and law‑enforcement agencies ruled the event a technical fault, not a cyberattack.
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