'There's no plane!' Passengers left furious after flights swapped out for bus replacement service

Numerous American Airlines customers have expressed outrage after passing through airport security and selecting their seats, only to discover they would be travelling by coach rather than aircraft. Kennedy Woodard Jones, a 27 year old frequent flyer, queued at her departure gate in South Bend, Indiana earlier this month, anticipating what her booking described as a flight to Chicago O Hare. She spotted ground crew stowing bags beneath a parked coach outside, which initially seemed unusual but