Regulator concerned as 23,000 homes still without water after major incident declared
Ofwat warns 23,000 Kent and Sussex residents still have no water after Storm Goretti hits water supplies.
On 13 Jan 2026, Ofwat warned that 23,000 homes in Kent and Sussex still lack water after a ‘major incident’ was declared a day earlier. Storm Goretti’s cold snap caused power cuts, burst mains and low storage in South East Water’s (SEW) main Sussex works. SEW said 26 tankers were pumping water and 5,700 bottled‑water deliveries were made over the weekend, yet 2,000 East Grinstead houses remain unserved. 3,000 more will be addressed Wednesday, with 11,500 still pending. The regulator will review SEW’s compliance with licence duties on customer care while MPs demand answers following a December outage that left 24,000 Tunbridge Wells residents without water for weeks.
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