Homeless Man Denied Hotel Booking in Manchester

On 8 January 2026, two homeless men booked through charity Two Brew s were denied check‑in at the Holiday Inn Express on Oxford Road in Manchester, even though their rooms were paid for. Callum Donaghey, aged 30, was one of the men and said the staff cited the company’s policy that ‘homelessness’ excludes guests. The incident, captured on camera, showed staff refusing entry before explaining it was not a personal decision. Donaghey described the moment as a “kick in the stomach” and highlighted fear of a ‑6 °C night, underlining how cold conditions worsen health risks for the homeless. Holiday Inn later issued an apology, pledging better staff training on inclusivity.