Energy bills too high? How to complain to your supplier using 'straightforward' procedure
Energy customers struggling to resolve disputes with suppliers are being urged not to abandon complaints, as consumer experts say formal escalation routes remain available and free to access. Consumer rights campaigner Martyn James said many customers are losing confidence in the complaints system despite formal processes designed to ensure disputes are resolved. "It s actually straightforward to get an energy problem sorted out," he said. Customers only need to formally register a complaint
Energy customers struggling to resolve disputes with suppliers are being urged not to abandon complaints, as consumer experts say formal escalation routes remain available and free to access. Consumer rights campaigner Martyn James said many customers are losing confidence in the complaints system despite formal processes designed to ensure disputes are resolved. "It s actually straightforward to get an energy problem sorted out," he said. Customers only need to formally register a complaint
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