Americans, Salesforce Bots will now answer your calls to the labour department
The US Department of Labor is now using Salesforce s AI agents to manage worker queries and applications, aiming to boost service delivery. These AI tools will triage millions of annual requests at the national call centre, ensuring critical needs are prioritised. This move supports programs like unemployment benefits and workplace safety, freeing up staff for complex tasks
The US Department of Labor is now using Salesforce s AI agents to manage worker queries and applications, aiming to boost service delivery. These AI tools will triage millions of annual requests at the national call centre, ensuring critical needs are prioritised. This move supports programs like unemployment benefits and workplace safety, freeing up staff for complex tasks
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